My Sender ID is blocked by the DLT portal for complaints on 1 message template. Can I still send other message templates through that Sender ID? : Kaleyra Cloud

My Sender ID is blocked by the DLT portal for complaints on 1 message template. Can I still send other message templates through that Sender ID? Print

Modified on: Mon, 30 Aug, 2021 at 7:58 PM

No, unfortunately, if your Sender ID has been blocked due to complaints being received, then all the messages that are being sent out using that Sender ID will fail.

You may approach your DLT platform operator to reverse the suspension of the Sender ID and they will provide you with details of the next steps.

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My Sender ID is blocked by the DLT portal for complaints on 1 message template. Can I still send other message templates through that Sender ID? Print

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